Terms & Conditions

This is the offical website of Total Cleaning Supplies Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Total Cleaning Supplies' relationship with you in relation to this website.

The term Total Cleaning Supplies or us; or we; refers to the owner of the website whose registered office is 35 Steel Street, North Melbourne, Victoria, 3051. Our company registration number is ABN: 28 427 511 827 The term you; or your; refers to the user or viewer of this website.

Your Order

Your order may be placed online by completing the online order form and clicking Submit My Order button. By placing an online order, you make an offer to us to purchase the product(s) you have selected for the price (including any delivery and other charges) based on these Terms and Conditions. Total Cleaning Supplies reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price of the product description posted on this website, or an error in your order. At placement of your order we will issue you with an order number for reference. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

Payment Methods and Processing

Total Cleaning Supplies accepts Visa, Mastercard and PayPal.

Total Cleaning Supplies uses 3D Secure to verify all credit card purchases.

Payment processing will not begin until we receive all the information required.

Orders placed on a weekend or public holiday will not begin until payment processing on the next business day (Business days are Monday to Friday) excluding Public Holidays.

We process your payment after you click the Submit My Order button.


All fees and charges identified in these terms and conditions and all prices for the products purchased on the Total Cleaning Supplies website include GST, where applicable.

Shipping Costs

We offer free shipping within metropolitan Melbourne for orders valued at $275 (inc GST) or higher. Orders below the value of $275 (inc GST) will incur a $27.50 (inc GST) shipping charge.

*bulky items may incur extra charges when shipped outside of Metro Melbourne.

Supply of Your Products

Subject to these terms and conditions, we will supply to you the products indicated on your order confirmation. When your ordered items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

Delivery of Your Products

Delivery time can take up to 7 business days from the date your payment is received. Total Cleaning Supplies will make every effort to deliver your product(s) according to the estimated delivery times provided by Total Cleaning Supplies at checkout. The estimated delivery times are in business days (Monday – Friday) excluding Public holidays. Although every effort will be made to ship your order according to the estimated delivery times provided, estimated ship times may change due to circumstances beyond our control. If your product(s) has not arrived after the estimated delivery time, please contact us. We encourage you to visit the Your Account; section on our website to view the delivery status of your product(s).

Unless otherwise agreed by us, we will deliver your product(s) to the address indicated on your Order Confirmation. If no-one is available to take delivery of your product(s) our courier will leave a card requesting you to telephone them to arrange a suitable time and date for delivery and extra charges may be incurred.

We will use all reasonable efforts to deliver your product(s) to you within the estimated delivery time indicated on your Order Confirmation, however, we do not guarantee that we will deliver within estimated time frame.

Title and risk of loss to all products will pass to you upon delivery.


Items purchased via this site may be refunded within 48 hours of delivery for unopened and unused items only. All claims after this point will be rejected unless required by law. Refunds will not be given if you have provided the delivery address incorrectly and your order was accepted by another person. To obtain a refund, firstly an authority to return number must be sought from Total Cleaning Supplies, then the goods may be returned at the expense of the purchaser and a 20% restock


The use of this website is subject to the following terms of use:

  • The content of the pages of this website if for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness of suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that nay products, services of information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, apearance and graphics. Reproduction is prohibited.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide futher information. They do no signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Total Cleaning Supplies prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Australian Government as outlined in the Privacy Act 1988, Information Privacy Principles under the Privacy Act 1988 and further legislation. www.privacy.gov.au