PLACING AN ORDER

Can I add to my order?

Unfortunately, we are unable to add to an order, as once it has been submitted it is closed to ensure efficient processing and delivery time.

Can I cancel something from my order?

Unfortunately, we are unable to access your order, as once it has been submitted it is closed to ensure efficient processing and delivery.  Please contact us on (03) 9326 5166 to discuss.

How long will it take for my order to arrive?

Standard delivery may take up to 7 working days depending on your location.

Was my order received?

Once your order is submitted, you will receive an email confirmation of your order.  If you have not yet received this please email us and we will check this for you.

How secure is shopping online with Total Cleaning Supplies?

We use the secure Eway Global Payment Gateway which is certified as a trusted partner by the major credit card schemes.  The security standards in place ensure that all credit card data is encrypted & secure.

What methods of payment are accepted?

When shopping online with Total Cleaning Supplies you can pay by credit card (Visa or Mastercard) or PayPal.

DELIVERY

What are the delivery charges?

Melbourne Metropolitan Deliveries

Orders over $275.00 inc GST will be free throughout Victoria.

All standard orders under $275.00 inc GST will incur a $22.00 inc GST delivery and handling fee (throughout Victoria)

Large or bulky goods may incur a surcharge which will be noted at checkout.

For all other Places in Australia

Courier rates apply.  We use Toll Ipec & Couriers Please.  We offer affordable rates and pass these charges onto you.  We do not profit from freight charges.  If you require a quote for freight charges please call (03) 9326 5166.

No P.O. Boxes can be supplied as a delivery address.

MY ACCOUNT

Can you send me my password?

Please click here and click on “Forgotten your password”.  Enter your email address and your password will be sent to you.

Do I need to have an account to purchase products?

No. You can check out as a guest.

Can I change my address details?

Yes, you can.  Simply log into the website and click on “My Profile” at the top of the page.  Enter your email address and password to alter your details.  There is no need to call us as your details will automatically be updated.

RETURNS

FAULTY or INCORRECT PRODUCTS

I have been sent the wrong products.  What should I do?

We apologise for any inconvenience this has caused you.  Please contact us at your earliest convenience by phone on (03) 9326 5166 or email us.  Please include all relevant purchase details.

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